Fine-Grained Emotion Detection in Contact Center Chat Utterances

Author:

Mundra Shreshtha,Sen Anirban,Sinha Manjira,Mannarswamy Sandya,Dandapat Sandipan,Roy Shourya

Publisher

Springer International Publishing

Reference20 articles.

1. Agrawal, A., An, A.: Unsupervised emotion detection from text using semantic and syntactic relations. In: 2012 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology (WI-IAT), vol. 1, pp. 346–353. IEEE (2012)

2. Canales, L.: Emotion detection from text: a survey (2014)

3. Chaumartin, F.R.: Upar7: a knowledge-based system for headline sentiment tagging. In: Proceedings of the 4th International Workshop on Semantic Evaluations, pp. 422–425. SemEval 2007, Association for Computational Linguistics, Stroudsburg (2007). http://dl.acm.org/citation.cfm?id=1621474.1621568

4. Cohen, J.: Weighted kappa: nominal scale agreement provision for scaled disagreement or partial credit. Psychol. Bull. 70(4), 213 (1968)

5. Ekman, P., Keltner, D.: Universal facial expressions of emotion. Calif. Ment. Health Res. Dig. 8(4), 151–158 (1970)

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