1. Leake, D., Sooriamurthi, R.: Case dispatching versus case-base merging: When MCBR matters. International Journal of Artificial Intelligence Tools 13(1), 237–254 (2004)
2. Lecture Notes in Artificial Intelligence;M. Göker,1999
3. Evans, M.: Knowledge and Work in Context: A Case of Distributed Troubleshooting Across Ship and Shore. PhD thesis, Indiana University (2004)
4. Partington, N.: CIS helpdesk feedback statistics (2006) last modified (October 2, 2006), Accessed at
http://www.ljmu.ac.uk/cis/aboutCIS/79910.htm
5. Hammond, K.: Case-Based Planning: Viewing Planning as a Memory Task. Academic Press, San Diego (1989)