Development and Utilization of a Case-Based Help-Desk Support System in a Corporate Environment-Reference-Cited by-同舟云学术

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Development and Utilization of a Case-Based Help-Desk Support System in a Corporate Environment

Published:1999 Issue: Volume: Page:132-146
ISSN:0302-9743
Container-title:Case-Based Reasoning Research and Development
language:
Short-container-title:

Author:

Göker Mehmet,Roth-Berghofer Thomas

Publisher

Springer Berlin Heidelberg

Link

http://link.springer.com/content/pdf/10.1007/3-540-48508-2_10

Reference18 articles.

1. Lecture Notes in Artificial Intelligence;R. Bergmann,1999

2. LNAI;M. Göker,1998

3. Riesbeck C., Schank R., “Inside Case-based Reasoning”, Lawrence Erlbaum Associates,Publishers, Hillsdale 1989

4. Hammond K., “Case-Based Planning-Viewing Planning as a Memory Task”, Academic Press Inc, HBJ Publishers, San Diego, 1989

5. Kolodner J., “Case-based Reasoning”, Morgan Kaufmann Publishers Inc, San Mateo, 1993

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