Author:
Chen Yingwu,Liu Yan,Zhou Changfeng
Publisher
Springer Berlin Heidelberg
Reference30 articles.
1. Santos, F.: e-Service quality: a model of virtual service quality dimensions. Managing Service Quality 3, 233–246 (2003)
2. Farhoomand, A.F., Drury, D.H.: Factors influencing electronic data interchange success. Data Base 1, 45–57 (1996)
3. Anton, J.: Customer Service Life Cycle (2000), Available online at
http://isds.bus.lsu.edu/cvoc/Projects/cslc/html/research.html
4. Hoffman, D.L., Novak, T.P.: Marketing in hypermedia computer-mediated environments: conceptual foundations. Journal of Marketing, 50–68 (1996)
5. Atkinson, M., Kydd, C.: Individual characteristics associated with World Wide Web use: an empirical study of playfulness and motivation. The DATA BASE for Advances in Information Systems 2, 53–61 (1997)
Cited by
4 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献