E‐service quality: a model of virtual service quality dimensions-Reference-Cited by-同舟云学术

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E‐service quality: a model of virtual service quality dimensions

Published:2003-06 Issue:3 Volume:13 Page:233-246
ISSN:0960-4529
Container-title:Managing Service Quality: An International Journal
language:en
Short-container-title:Managing Service Quality

Author:

Santos Jessica

Publisher

Emerald

Subject

Strategy and Management

Reference53 articles.

2. Alsop, S. (2000), “The dawn of e‐service”,Fortune, Vol. 138, 9 November, pp. 243‐4.

3. An empirical assessment of the SERVQUAL scale

4. Bettua, M. (1999), “Rethinking e‐commerce service”,Call Center Solutions, 18 July, pp. 148‐50.

5. Technology Infusion in Service Encounters

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