An exploratory study of common issues and key differences between the European Foundation for Quality Management and the United Arab Emirates Public Sector Excellence Model: public sector organisation results-Reference-Cited by-同舟云学术

An exploratory study of common issues and key differences between the European Foundation for Quality Management and the United Arab Emirates Public Sector Excellence Model: public sector organisation results

Published:2020-02-27 Issue:6 Volume:11 Page:1156-1169
ISSN:0975-6809
Container-title:International Journal of System Assurance Engineering and Management
language:en
Short-container-title:Int J Syst Assur Eng Manag

Author:

AlZawati Ola Khalid^ORCID,Alsyouf Imad,Bashir Hamdi

Publisher

Springer Science and Business Media LLC

Subject

Strategy and Management,Safety, Risk, Reliability and Quality

Link

http://link.springer.com/content/pdf/10.1007/s13198-020-00965-0.pdf

Reference50 articles.

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2. Ahrens T (2014) Tracing the evolution of the Dubai Government Excellence Program. J Econ Adm Sci 30(1):2–15. https://doi.org/10.1108/JEAS-06-2013-0018

3. Al Shemaili SRR (2009) Self-assessment against EFQM excelence model in public sector in the United Arab Emirates. The British University in Dubai, Dubai

4. Al-Ibrahim A (2014) Quality management and its role in improving service quality in public sector. J Bus Manage Sci 2(6):123–147. https://doi.org/10.12691/jbms-2-6-1

5. Alsyouf I, Alsuwaidi M, Hamdan S (2018) Impact of ISO 55000 on organisational performance: evidence from certified UAE firms. Total Qual Manage. https://doi.org/10.1080/14783363.2018.1537750

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