Tri-service model: a concept of service quality-Reference-Cited by-同舟云学术

Tri-service model: a concept of service quality

Published:2016-09-07 Issue:S2 Volume:8 Page:823-835
ISSN:0975-6809
Container-title:International Journal of System Assurance Engineering and Management
language:en
Short-container-title:Int J Syst Assur Eng Manag

Author:

Uprety Indu,Chaudhary Amit

Publisher

Springer Science and Business Media LLC

Subject

Strategy and Management,Safety, Risk, Reliability and Quality

Link

http://link.springer.com/article/10.1007/s13198-016-0530-3/fulltext.html

Reference82 articles.

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3. Aruldoss M, Lakshmi TM, Venkatesan VP (2013) A survey on multi criteria decision making methods and its applications. Am J Inf Syst 1(1):31–43. doi: 10.12691/ajis-1-1-5

4. Bradley I, Price C (1988) The economic regulation of private industries by price constraints. J Ind Econ 37:99–106

5. Brady MK, Cronin JJ Jr (2001) Some new thoughts on conceptualizing perceived service quality: a hierarchical approach. J Mark 65(3):34–49

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