A case study on the application of Fuzzy QFD in TRIZ for service quality improvement
Author:
Publisher
Springer Science and Business Media LLC
Subject
General Social Sciences,Statistics and Probability
Link
http://link.springer.com/content/pdf/10.1007/s11135-006-9058-y.pdf
Reference29 articles.
1. Chen S.M. (1996) Evaluating weapon systems using fuzzy arithmetic operations. Fuzzy Sets Syst. 77, 265–276
2. Cox F., Dale B.G. (2001) Service quality and e-commerce: an exploratory analysis. Manag. Serv. Qual. 11(2):121
3. Iwaarden J., Wiele T., Ball L., Millen R. (2003) Applying SERVQUAL to Web sites: an exploratory study. Int. J. Qual. Rel. Manage. 20(8):919–935
4. Kang G.D., James J. (2004) Service quality dimensions: an examination of Grönroos’s service quality model. Manag. Serv. Qual. 14(4):266–277
5. Li Y.N., Tan K.C., Xie M. (2003) Factor analysis of service quality dimension shifts in the information age. Manage. Auditing J. 18(4):297–302
Cited by 45 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Implementation of a Novel TRIZ-Based Model to Increase the Reporting of Adverse Events in the Healthcare Center;2024-08-16
2. Kano Model Categorization Methods: Typology and Systematic Critical Overview for Hospitality and Tourism Academics and Practitioners;Journal of Hospitality & Tourism Research;2024-03-15
3. TÜRKİYE’NİN METROPOL ŞEHİRLERİNDEKİ BAZI ALIŞVERİŞ MERKEZLERİNİN IPA VE IPCA YÖNTEMLERİ KULLANILARAK KARŞILAŞTIRMALI ANALİZİ;EKSEN Dokuz Eylül Üniversitesi Mimarlık Fakültesi Dergisi;2023-12-31
4. TRIZ inventive principle in healthcare quality and innovation development;International Journal of Quality & Reliability Management;2023-04-27
5. Designing a Smart Standards Information Service: A Research Framework;Distributed, Ambient and Pervasive Interactions;2023
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3