1. Simon, H.A.: Rational decision-making in business organizations. Am. Econ. Rev. 69, 493–513 (1979). [Nobel Memorial Lecture, Economic Sciences, Dec. 8, 1978] http://tinyurl.com/26bhflq
2. Dalmaris, P., Tsui, E., Hall, W.P., Smith, B.: A Framework for the improvement of knowledge-intensive business processes. Bus. Proc. Manag. J. 13(2), 279–305 (2007). http://tinyurl.com/82hjze8
3. Hall, W.P.: Writing and managing maintenance procedures for a class of warships: A case for structured authoring and content management. Tech. Commun. 48, 235–247 (2001). http://tinyurl.com/jlhe2
4. Hall, W.P.: Managing maintenance knowledge in the context of large engineering projects – theory and case study. J. Inf. Knowl. Manage. 2(2), (2003). [Corrected version reprinted in 2(3):1–17] http://tinyurl.com/3yqh8j
5. Hall, W.P.: Forming new ICT industry clusters in Victoria. Australian Centre for Science, Innovation and Society. Occasional Paper 1 (2006). http://tinyurl.com/89z2pcc