1. Fadeeva, N.V.: Methodology for evaluating the services quality. Vestn. TGTU 18(2), 484–489 (2012)
2. Fornell, Claes ACSI Commentary: Special Report on Government Services (2001).
http://www.tyeacsi.org/got-key.html
. Accessed 02 Mar 2019
3. Giannoccaro, R., et al.: Measuring citizen satisfaction with aspects of public services from a local authority and determining trier impotence: a case study. Public Organ. Rev. 8, 1–15 (2008)
4. Known, Sang, Y.: Regulatory Reform Satisfaction Survey: Method and Result, Istanbul. Turkey (2010)
5. Miller, T.I., Kobayashi, M.M.: City Surveys: How to do Them, How to Use Them, What They Mean. 2nd ed. Washington, DC: International City. Country Management Association (2000)