Author:
Giannoccaro Rosanna,Costantino Nicola,Ludovico A. Domenico,Pietroforte Roberto
Publisher
Springer Science and Business Media LLC
Subject
Law,Business, Management and Accounting (miscellaneous)
Reference16 articles.
1. Bowen, D. E. 1986. Managing customers and human resource in service organizations. Human Resources Management, 25: 371–383.
2. Brown, J. T., Churchill, G. A. Jr, & Peter, J. P. 1993. Improving the measurement of service quality. Journal of Retailing, 69(1): 127–139.
3. Gowan, M., Seymour, J., Ibarreche, S., & Lackey, C. 2001. Service quality in public agency: same expectations but different perceptions by employees managers and customers. Journal of Quality Management, 6: 275–291.
4. Gustafsson, A., & Johnson, M. D. 2004. Determining attribute importance in a service satisfaction model. Journal of Service Research, 7(2): 124–141.
5. Huat, T. B. 1996. Quality Service in Public Sector Management: pragmatism and evolution in Practice. International Conference on Quality Service on Public Sector Management, Dubai, 9–10 March.
Cited by
21 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献