Performing Audits in a Service Company that is Implementing Lean and ISO 14001 for Environmental Sustainability. A Case Study from Italy

Author:

Chiarini Andrea,Cobelli Nicola

Publisher

Springer Nature Switzerland

Reference14 articles.

1. Womack, J.P., Jones, D.T., Ross, D.: The Machine that Changed the World: The Story of Lean Production, Harper Collins, New York, NY (1990). analysis (3rd ed.), Wadsworth, Boston, MA (1995)

2. Ohno, T.: Toyota Production System: Beyond Large Scale Production. Productivity Press, New York, NY (1998)

3. Dahlgaard, J.J., Dahlgaard-Park, S.M.: Lean production, Six Sigma quality, TQM and company culture. TQM Mag. 18–3 (2006)

4. Eden, D., Moriah, L.: Impact of internal auditing on branch bank performance: a field experiment. Organ. Behav. Human Decis. Processes 68(3), 262–271 (1996)

5. Vagnoni, E., Maran, L.: Public sector benchmarking: an application on italian health district activity plans. Benchmarking 15(3), 193–211 (2008)

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