The Impact of Service Quality on Customer Loyalty of Indian E-commerce Industry: The Mediating Role of Customer Satisfaction
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Publisher
Springer International Publishing
Link
https://link.springer.com/content/pdf/10.1007/978-3-030-94277-9_34
Reference32 articles.
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4. Yasa PNS, Wahyuni NM (2020) The effect of service quality on customer loyalty mediated by customer satisfaction in tourism Villages in Badung Regency. J Ekon dan Bisnis Jagaditha 7:46–52. https://doi.org/10.22225/jj.7.1.1626.46-52
5. Jiang H, Zhang Y (2016) An investigation of service quality, customer satisfaction and loyalty in China’s airline market. J air Transp Manag 57:80–88
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