The Foundation, Trend and Frontier of Service Design Research in English Literature
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Publisher
Springer International Publishing
Link
https://link.springer.com/content/pdf/10.1007/978-3-030-78635-9_12
Reference16 articles.
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3. Goldstein, S.M., Johnston, R., Duffy, J., et al.: The service concept: the missing link in service design research? J. Oper. Manag. 20(2), 121–134 (2002)
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