Author:
Goldstein Susan Meyer,Johnston Robert,Duffy JoAnn,Rao Jay
Subject
Industrial and Manufacturing Engineering,Management Science and Operations Research,Strategy and Management
Reference81 articles.
1. The role of affect in consumer satisfaction judgments of credence-services;Alford;Journal of Business Research,1996
2. Improving the quality of services marketing: service (re)design is the critical link;Ballantyne;Journal of Marketing Management,1995
3. Service breakdown: the road to recovery;Bell;Management Review,1987
Cited by
467 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献