1. Abusaid BA (2007) Assessing service user experience as a component of service excellence: in NHS primary healthcare settings: a case study of Salford PCT, s.l. Doctoral dissertation, University of Salford
2. Baltescu CA (2019) Elements of tourism consumer behaviour of generation Z. Bulletin of the Transilvania University of Braşov Series V: Economic Sciences 12(61):63–68
3. Bouchon F, Rawat K (2016) Rural Areas of ASEAN and Tourism Services, a Field for Innovative Solutions. Elsevier, Kuching, pp 44–51
4. Cohen J (1988) Statistical power analysis for the behavioral sciences, 2nd edn. Erlbaum, Hillsdale, NJ
5. Duffin D (1997) Celebrate and record winning customer ownership-the Jaeger service excellence story. Manag Serv Qual 7(2):80–86