Artificial Intelligence for Public Sector: Chatbots as a Customer Service Representative-Reference-Cited by-同舟云学术

Artificial Intelligence for Public Sector: Chatbots as a Customer Service Representative

Published:2021 Issue: Volume: Page:164-173
ISSN:2367-3370
Container-title:The Importance of New Technologies and Entrepreneurship in Business Development: In The Context of Economic Diversity in Developing Countries
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Author:

Adnan Sayed Mahmood,Hamdan Allam,Alareeni Bahaaeddin

Publisher

Springer International Publishing

Link

https://link.springer.com/content/pdf/10.1007/978-3-030-69221-6_13

Reference12 articles.

1. Sousa, W., Melo, E., Bermego, P., Farias, R., Gomes, A.: How and where is artificial intelligence in the public sector going. Government Information Quarterly 36, 101392 (2019)

2. Folstad, A., Skjuve, M.: Chatbots for Customer Service: User Experience and Motivation. In: Proceedings of the International Conference on Conversational User Interfaces (CUI 2019). ACM, New York, NY, USA, 9 pages. https://doi.org/10.1145/3342775.3342784

3. Shawar, B., Atwell, E.: Chatbots: are they useful? LDV Forum 22, 29–49 (2007)

4. Chaves, A., Gerosa, M.: How should my chatbot interact?. Northern Arizona University (2018)

5. Ma, Y., Ping, K., Wu, C., Chen, L.: Artificial Intelligence powered Internet of Things and smart public service. Wuhan University of Technology, Wuhan, China (2018)

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