The Impact of Employee Satisfaction on Loyalty, Employee Retention, and Customer Satisfaction in Restaurant Industry

Author:

Giovanni Giovanni,Thamrin Nadia Beatrice,Ting Tifanny,Rosman Dendy,Wiyana Tri

Publisher

Springer Nature Switzerland

Reference39 articles.

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3. Inegbedion, H., Inegbedion, E., Peter, A., Harry, L.: Perception of workload balance and employee job satisfaction in work organisations. Heliyon 6(1), e03160 (2020)

4. Kurdi, B., Alshurideh, M., Alnaser, A.: The impact of employee satisfaction on customer satisfaction: theoretical and empirical underpinning. Manag. Sci. Lett. 10(15), 3561–3570 (2020)

5. Yang, S.Y., Chen, S.C., Lee, L., Liu, Y.S.: Employee stress, job satisfaction, and job performance: a comparison between high-technology and traditional industry in Taiwan. J. Asian Financ. Econ. Bus. 8(3), 605–618 (2021)

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