Publisher
Springer International Publishing
Reference42 articles.
1. Donabedian, A.: Criteria and standards for quality assessment and monitoring. Qual. Res. Bull. 12(3), 99–108 (1986)
2. Säilä, T., Mattila, E., Kaila, M., et al.: Measuring patient assessment of the quality of outpatient care: a systematic review. J. Eval. Clin. Pract. 14, 148–154 (2008)
3. Darzi, A.: High Quality Care for all NHS Next Stage Review Final Report. Department of Health, London (2008)
4. Oliver, R.L.: Cognitive, affective and attribute bases of the satisfaction response. J. Consum. Res. 20, 418–430 (1993)
5. Sitzia, J., Wood, N.: Patient satisfaction: a review of issues and concepts. Soc. Sci. Med. 45, 1829–1943 (1997)