The Impact of Customer Service Robot’s Proactive Behavior on Consumer Purchase Intention in a Pre-sale Consultation Scenario
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Publisher
Springer Nature Switzerland
Link
https://link.springer.com/content/pdf/10.1007/978-3-031-36001-5_51
Reference13 articles.
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4. Qin, M., Zhu, W., Zhao, S., Zhao, Y.: Is artificial intelligence better than manpower? the effects of different types of online customer services on customer purchase intentions. Sustainability 14(7), 3974 (2022). https://doi.org/10.3390/su14073974
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