Analyzing the Student eXperience Concept: A Literature Review-Reference-Cited by-同舟云学术

Analyzing the Student eXperience Concept: A Literature Review

Published:2021 Issue: Volume: Page:174-186
ISSN:0302-9743
Container-title:Social Computing and Social Media: Applications in Marketing, Learning, and Health
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Author:

Cano Sandra^ORCID,Rusu Cristian^ORCID,Matus Nicolás^ORCID,Quiñones Daniela^ORCID,Mercado Ivan

Publisher

Springer International Publishing

Link

https://link.springer.com/content/pdf/10.1007/978-3-030-77685-5_14

Reference22 articles.

1. Sujata, J.: Customer experience management: an exploratory study on the parameters affecting customer experience for cellular mobile services of a telecom company. Procedia – Soc. Behav. Sci. 133, 392–399 (2014)

2. Nielsen Norman Group. https://www.nngroup.com/articles/channels-devices-touchpoints/. Accessed 30 Jan 2021

3. Nielsen Norman Group. https://www.nngroup.com/articles/journey-mapping-101/. Accessed 29 Jan 2021

4. ISO 9241–210: Ergonomics of human-system interaction—Part 11: Usability: Definitions and concepts, International Organization for Standardization, Geneva (2018)

5. Hill, N., Roche, G., Allen, L.: Customer Satisfaction. The Customer Experience Through the Customer’s Eye. 1st edn. Cogent Publishing, London (2007)

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