Reducing Service Trips and Its Effects on Service Delivery and Customer Experience

Author:

Schweiger Lukas,Meierhofer Jürg

Publisher

Springer Nature Switzerland

Reference17 articles.

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3. Frischknecht, R., & Büsser Köpfel, S. (2013). Swiss eco-factors 2013 according to the ecological scarcity method methodological fundamentals and their application in Switzerland. (Tech. Rep.). Bern.

4. Gebauer, H., Fleisch, E., & Friedli, T. (2005). Overcoming the service paradox in manufacturing companies. European Management Journal, 23(1), 14–26.

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