Consumer Brand Engagement Through Chatbots

Author:

Ohanians Dessy,Wiid Ria

Publisher

Springer International Publishing

Reference76 articles.

1. Adidas. (2022). Into the metaverse [online]. Retrieved October 23, 2022, from https://www.adidas.co.uk/metaverse

2. Adobe. (2022). 2022 Digital trends. Experience index [online]. Retrieved October 14, 2022, from https://business.adobe.com/uk/resources/digital-trends-report.html

3. AmazonFashion. (2017). Introducing echo look. Love your look. Every Day [online]. Retrieved October 23, 2022, from https://www.youtube.com/watch?v=9X_fP4pPWPw

4. Ameen, N., Tarhini, A., Reppel, A., & Anand, A. (2021). Customer experiences in the age of artificial intelligence. Computers in Human Behavior, 114, 106548.

5. Ameen, N., Cheah, J. H., & Kumar, S. (2022). It’s all part of the customer journey: The impact of augmented reality, chatbots, and social media on the body image and self-esteem of generation Z female consumers. Psychology & Marketing, 39, 2110–2129.

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