Website-Centric Shopping Experience
Author:
Publisher
Springer International Publishing
Link
https://link.springer.com/content/pdf/10.1007/978-3-030-93131-5_3
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4. Bauer H, Falk T, Hammerschmidt M (2006) eTransQual: a transaction process-based approach for capturing service quality in online shopping. J Bus Res 59:866–875. https://doi.org/10.1016/j.jbusres.2006.01.021
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