Reducing user input requests to improve IT support ticket resolution process

Author:

Gupta MonikaORCID,Asadullah Allahbaksh,Padmanabhuni Srinivas,Serebrenik Alexander

Funder

Infosys Limited, Bangaluru, India

CII

Publisher

Springer Science and Business Media LLC

Subject

Software

Cited by 11 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Solving Complexity Dataset in e-Ticketing using Machine Learning to Determine Optimum Feature;Malaysian Journal of Fundamental and Applied Sciences;2023-12-04

2. SSR-TA: Sequence-to-Sequence-based expert recurrent recommendation for ticket automation;Neural Computing and Applications;2023-11-17

3. SToRM: Smart ticket resolution steps recommendation in facilities management;The Third International Conference on Artificial Intelligence and Machine Learning Systems;2023-10-25

4. Making service continuity smarter with artificial intelligence: An approach and its evaluation;Software: Practice and Experience;2023-06-13

5. A proposed cloud-based platform of information technology services delivery management;The Journal of Supercomputing;2022-06-04

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