Publisher
Springer Science and Business Media LLC
Subject
Management of Technology and Innovation,Management Science and Operations Research
Reference35 articles.
1. Anton, J., Höck, M.: eBusiness Customer Service. Santa Maria (2001)
2. Arrow, K., Harris, T., Marshak, J.: Optimal inventory policy. Econometrica 19(3), 250–272 (1951)
3. Bitner, M., Brown, S., Meuter, M.: Technology Infusion in Service Encounters. J. Acad. Mark. Sci. 28(1), 138–149 (2000)
4. Bodin, M., Dawson, K.: The Call Center Dictionary, 3. Aufl. New York (2002)
5. Cleveland, B., Mayben, J., Greff, G.: Call Center Management. Wiesbaden (2002)
Cited by
2 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献