Challenges While Implementation of 5S at the Cardiac Counter of the Tertiary Care Hospital

Abstract

5S-Kaizen-Total Quality Management (TQM) is a hospital management approach to improve with limited resources. The set actions are conducted systematically with commitment and full participation of staff who are working in the hospital. Samples were drawn from the work environment, housekeeping staff, Cardiac counter staff. Data were collected through a cross-sectional, prospective, observational, qualitative study, and a checklist with 5S parameters was used as a quantitative tool to analyze the data for pre-study score and post-study score. The score has been improved from 64 to 104 out of 125 after training on comparing the score of pre-study and post-study which means a considerable improvement of 60% in the health care working environment. It was found that after the training and continuous monitoring 5S was successfully implemented which showed some benefits such as Self-discipline improvement with a positive attitude, Increasing awareness and morale, improvement of inter-human relations, improvement of the internal communication processes. To improve the working environment and to enhance the motivation of staff who are working in a hospital and health care organizations. 5S as a quality improvement tool has made the working environment smooth and safe. It eliminates unnecessary items from the workplace. It prevents the items and documents from being lost or damaged and minimize the wastage of time and resources. It has improved staff morale.