A case study of government and civil societies’ collaboration and challenges in securing the rights of Congolese refugees living in Pietermaritzburg, KwaZulu-Natal, South Africa

Abstract

Several South African focused studies have identified the numerous challenges faced by refugees in securing their legal rights to employment, education, health care, etc. There is a need therefore to investigate the extent to which such challenges are conterminous with bureaucratic institutions (such as government departments) limitations in fully implementing the refugee policy. In cognisance of the many shortcomings associated with state-assisted integration models, we examined how bureaucratic efficiency (in the provisioning of refugee rights) can be achieved, i.e. the feasibility of instituting dependency partnerships between the state and civil society. A case study based interpretive research design technique was adopted, drawing from one focus group discussion with Congolese refugees and face-to-face in-depth interviews with three purposively selected NGO representatives. We used two theoretical perspectives, namely the theory of monopolisation and Weber’s theory on bureaucracy, to analyse how bureaucratic arrangements can negatively impact on the implementation of the refugee policy and consequently on the refugees’ quality of life and standard of living in their host country. We identified that primary cultural factors, amongst others, unruly practices, social closure, and institutional biases widen the chasm between the formulation of a progressive refugee policy and its efficient implementation. The setting up of human rights education interventions and dependency partnerships is recommended as a means of improving bureaucratic efficiency in the transfer or implementation of refugee social protections.