Managing the Unpredictable

Abstract

This paper focuses on case studies regarding Seattle Symphony and hospital pediatric emergency warts for handling the unpredictable situations in different fields. A symphony orchestra is the model of hierarchical organization. The paper emphasizes that the proactive approach attempts to eliminate or mitigate potential failure modes and their consequences through design and training. The reactive approach seeks to learn from previous failures. The paper also discusses that quality assurance is proactive, done before an activity to realize quality goals. Quality control is interactive, undertaken during an activity to ensure that plans achieve the desired result. We can envision interactive crisis management as lifecycle quality control processes that help achieve target quality and reliability in engineered systems. Through hospital emergency study, successful teams transitioned seamlessly from their highly structured everyday organization into loosely structured teams during emergencies. Heedful and respectful interactions characterized the pediatric teamwork. Because they had worked together so long, team members could almost read one another&s minds.