1. Department of Health (1989). Working for Patients, Cm 555, London: HMSO.
2. Department of Health (1991). The Patients Charter, London: HMSO.
3. Department of Health and Social Security (1983). NHS Management Inquiry (Chairman: Roy Griffiths), London: DHSS.
4. Dickens, S. (1993). 'Foreword', in Spurgeon, P. (ed), The New Face of the NHS, London: Longman.
5. Disken, S. Dixon, M. Halpern, S. and Shocket, G. (1990). Models or Clinical Management, London: Institute of Health Services Management.