Improvement and innovation through collaborative partnerships

Abstract

This paper provides a conceptual background for future research in the area of innovation and continuous improvement (CI) in the facilities management supply chain. In a modern, rapidly changing business environment, it is important for businesses to sustain innovation and continuous improvement through active collaboration with suppliers and service providers. The paper provides a synthesis of the theories of CI and an evaluation of the practical implications of its implementation and management. It also provides further insights into the different levels of CI capabilities of organisations as well as the critical success factors in forming collaborative alliances between clients, suppliers and other service providers.