Implementation of a service-oriented approach to increase the competitiveness of a manufacturer of special vehicles

Abstract

The purpose of the study is to formulate cost-effective solutions and approaches to increase the competitiveness of a special vehicles manufacturer. Prior review of domestic and foreign literature shows that the use of information systems for after-sales service and service-oriented business model help to obtain competitive advantages for manufacturers of complex engineering products. The paper describes the main characteristics and parameters of after-sales service and repair systems and shows the economic effect of applying information systems to optimize maintenance. The authors consider the case of implementing a service-oriented approach and developing an after-sales service information system for a manufacturer of special vehicles. Based on the analysis of available domestic and foreign solutions, the paper formulates the requirements for the information system and the principal architecture of the system to ensure the economic efficiency of after-sales service. An assessment of the effects of using the proposed approaches and solutions for large operators of special vehicles is given. The prerequisites, goals, stages of development of an integrated after-sales service system for a manufacturer of special tools are outlined. The results of the study can serve to implement the proposed solutions at the LLC “GRUPPA PROMAVTO”, as well as to improve approaches to after-sales service for manufacturers of complex technical products.