Institutional trust and performance: A study of the police in Ghana

Abstract

The primary purpose of this study is to examine the effects of three indicators of police performance on residents’ evaluations of their local police in Ghana. Specifically, the study attempts to address the question “Can performance theory be utilized to explain variations in citizens’ attitudes toward the police?” This question is addressed using cross-sectional data collected on 1024 residents from 25 neighborhoods in five urban cities in Ghana. Findings obtained find evidence to support the applicability of performance theory in the Ghanaian context. Findings from this study have both theoretical and practical implications and provide important insights for the police to enhance their performance and develop better relationship with the public.