System, society and dominance effects in the adoption of tele-health: A tri-country comparison

Author:

Russell Bob1,Smith Chris2,Valsecchi Raffaella3,Andersson Bäck Monica4

Affiliation:

1. Griffith University, Australia

2. Royal Holloway, University of London, UK

3. Brunel University, UK

4. University of Goteborg, Sweden

Abstract

Although there have been many studies of low skilled call centre operators, research on professional workers in call centres is less common and cross-national research on such operations even rarer. This article compares the labour process experiences of tele-nurses – registered nurses in call centre settings – across three countries: the UK, Australia and Sweden. Using cross-national, comparative ethnographies, through a system, society and dominance (SSD) approach, the article explores the common problems tele-nurses face as well as distinctive societal differences in the ways in which this branch of e-health care is being established. The outcomes reveal both societal diversity and mounting pressures towards a globalizing conformity between the three countries with regard to the working practices of tele-nursing. The findings have important implications for whether or not a professional project can be developed around tele-health care.

Publisher

SAGE Publications

Subject

Management of Technology and Innovation,Organizational Behavior and Human Resource Management,Strategy and Management,General Business, Management and Accounting

Cited by 1 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Speaking of Contradiction;Work, Employment and Society;2018-03-19

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