A Review of Case Study Method in Operations Management Research

Abstract

This article reviews the case study research in the operations management field. In this regard, the paper’s key objective is to represent a general framework to design, develop, and conduct case study research for a future operations management research by critically reviewing relevant literature and offering insights into the use of case method in particular settings. To achieve our objective, a systematic literature review (SLR) was considered in one of the best OM journals in 1990–2018. This study represents a general structure to guide, design, and fulfill a case study research with categorized steps necessary for researchers to use in their research.