Conflict Management in MSME: An Empirical Study

Author:

Thomas Sharon1ORCID,Durai F. R. Alexander Pravin1

Affiliation:

1. Department of Commerce, St. Joseph’s College, Trichy, Affiliated to Bharathidasan University, Tamil Nadu, India

Abstract

This research focuses on the three project management facets of the iron triangle that the project manager must handle. Cost is one major issue that causes conflict in the project management triangle. Our research indicates that proactively addressing salary-related issues within the constraints can resolve many possible conflicts and improve team dynamics. Micro, small, and medium enterprises (MSMEs) play a crucial role in the development and growth of the IT solutions industry. The study was conducted at IT solutions under MSMEs, and the sample comprised 109 IT professionals: business analysts, developers, testers, cloud-based jobs, data engineers and leads. The salary was identified as one of the potential variables of the source of conflict. The study confirmed a meaningful relationship between salary perceptions and job roles. Data analysis was conducted using ANOVA, and a contrast test was carried out using IBM SPSS 25 for specific comparisons among the job roles.

Publisher

SAGE Publications

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