Tourism satisfaction effect on general country image, destination image, and post-visit intentions

Abstract

The study analyzes the relationship between tourism satisfaction, cognitive and affective country image, destination image, and post-visit intentions. The proposed research model is tested with a survey on a sample of 542 international tourists intercepted in two Italian airports at the end of their journey. Results suggest that general country and destination images are able to mediate the effect of tourism satisfaction on post-visit behavioral intentions. Moreover, empirical findings show that a high-quality tourism experience is able to not only affect intention to return and willingness to recommend the country as a tourism destination but also induce more positive intentions toward the products made in the sojourn country. On the basis of results, the study concludes with discussion of managerial and research implications.