Exploring the Influence of Participation on Programme Satisfaction: Lessons from the Ahmedabad Slum Networking Project

Abstract

Survey data collected from participants in the Ahmedabad Slum Networking Project (SNP) is analysed to examine the importance of community participation in explaining respondent complaints about the project overall and with the specific public services provided. Logistic regression results suggest that community involvement matters when asking about overall SNP satisfaction, but is less important in explaining negative comments concerning water, sewerage and street lighting. For these specific services, contact with NGOs and municipalities and community characteristics matter more. The paper identifies policy implications and suggests further research questions based on these findings.