Inviting Engagement, Supporting Success

Abstract

This article lists and examines the practical considerations and proven approaches for managing a participatory project focusing on transcription of digitized materials and engagement with the public. Using the Smithsonian Transcription Center as a case study, this article offers tested techniques to prepare for transcription, training and resources, appealing to volunteers with specific communication tactics, and tracking challenges. In addition, this article addresses the ways in which volunteers serve important roles as peers in this crowdsourcing effort and thus serve as “volunpeers” or volunteers/peers where communication between all participants is grounded in trust and collaboration. Throughout the article, where possible, suggestions for scaling based on resources, materials, objectives, and time scales are included.