How Consumers/Survivors Are Evaluating the Quality of Psychiatric Care

Abstract

In the past decade, mental health consumers have increasingly become involved in evaluating the quality of psychiatric care and applying sophisticated data strategies to affect system reform. Through multistakeholder partnerships, they have identified outcome indicators, collaborated in the development of a mental health report card, and designed and conducted consumer self- report surveys on satisfaction and needs and preferences for housing and supports. The formation of multistakeholder assessment teams; the definition of the consumer perspective through focus groups and concept-mapping pilots; and research on coercion, personhood, recovery, and empowerment are key activities of consumers/survivors in the field of evaluation.