RETRACTED: Service complaint identification in hotel social media: A two-step classification approach-Reference-Cited by-全球学者库

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RETRACTED: Service complaint identification in hotel social media: A two-step classification approach

Published:2020-05-31 Issue: Volume: Page:002072092092846
ISSN:0020-7209
Container-title:The International Journal of Electrical Engineering & Education
language:en
Short-container-title:The International Journal of Electrical Engineering & Education

Author:

Jin Jiahua¹^ORCID,Lu Lu²³^ORCID

Affiliation:

1. University of Science and Technology Beijing, Beijing, PR China

2. Jiangsu Institute of Innovation and Development, Nanjing University of Finance and Economics, Nanjing, China

3. DeGroote School of Business, McMaster University, Hamilton, ON, Canada

Funder

Fundamental Research Funds for the Central Universities

China Postdoctoral Science Foundation

National Natural Science Foundation of China

Publisher

SAGE Publications

Subject

Electrical and Electronic Engineering,Education

Link

http://journals.sagepub.com/doi/pdf/10.1177/0020720920928467

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Online complaint handling: a text analytics-based classification framework;Marketing Intelligence & Planning;2023-04-28

2. Detection of key texts from Tweets in port systems;2021 IEEE CHILEAN Conference on Electrical, Electronics Engineering, Information and Communication Technologies (CHILECON);2021-12-06

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