Staging Paro: The care of making robot(s) care

Abstract

Paro, a baby seal robot, is arguably the best-known care robot worldwide. Its clinical effects on people with special needs have been studied for more than twenty years by multidisciplinary teams. However, there are very few studies of Paro ‘in the wild’, inserted in the routines and pressures of a care home, which is supposed to be Paro’s natural environment. Based on fieldwork in a French public nursing home, this article relocates Paro’s psychosocial effects – asserted by its corporate and academic advocates to stem from the robot’s software and user-friendly design – in the situated practice of care deployed by the nursing staff. Although it is commonly assumed that the robot can interact autonomously, thanks to its AI, it took considerable efforts to enable ‘patient-robot’ interactions, and interactions were always mediated by care staff. The supervision of the interaction between Paro and its user(s) by at least one care worker, prescribed by its sales representative to prevent the seal robot from being harmed or monopolized by a resident, thus framed the very course and meaning of the interaction, through an entanglement of verbal and tactile guidance. Staging Paro often meant awakening and maintaining interest from confused or passive users, and playing with its ontological flexibility to meet the preferences of its elderly interlocutors.