Organizational Cooperation in Teleradiology

Abstract

Teleradiology requires cooperation between participating parties, but it cannot be assumed that such cooperation will work well. A survey was carried out of 12 radiology departments in Norway which used picture archiving and communication systems in connection with teleradiology. Qualitative interviews were carried out with 26 out of 29 resource persons (response rate 90%). The respondents identified 17 issues of importance for cooperation in teleradiology. None of the problems with cooperation seem large enough to prevent effective teleradiology cooperation in future. For organizations planning teleradiology of a larger volume, the cooperation issue is important. It is recommended that managers lead change processes in their organizations where the different issues of importance to cooperation are treated and the right measures are taken to realize the full potential of teleradiology. For telemedicine, it is important that future research includes investigations on cooperation for the different applications.