Factors Influencing Patient-Perceived Satisfaction With Community-Based Case Management Services

Abstract

This study aimed to identify factors that significantly affect patient-perceived satisfaction with community-based case management services and provide practical strategies for improving patient-perceived quality of care. Secondary data analyses were performed in 2010, 2013, 2015, and 2016, which included Pearson’s and Spearman’s correlation, Mann–Whitney U and Kruskal–Wallis tests, and stepwise multiple regression. The response variable was measured by the Korean Patient-Perceived Satisfaction Scale of Community-Based Case Management Services (Korean-PSCCM; a 10-level Likert-type scale), whereas explanatory variables were derived from prior studies. Significant predictors of patient-perceived satisfaction with community-based case management services included “capacity to change,” “patient-perceived time spent with a case manager,” “support/advocacy,” “working period,” and “emotional connectedness.”