Bridging bureaucracy and democracy in Europe: A comparative study of perceived managerial excellence, satisfaction with public services, and trust in governance

Abstract

The cross-country study of public administration based on citizens’ surveys in Europe is a relatively novel approach to analyzing the social and political dynamics of the continent. The goal of this study is to examine some aspects of bureaucracy and democracy as perceived by knowledgeable citizens in six countries (Ireland, Israel, Lithuania, Norway, Slovakia, and Spain). A rationale is developed to support hypotheses about the relationship between democracy and bureaucracy. The study also proposes hypotheses about differences between the countries in terms of satisfaction with public services, trust in governance and public administration agencies, and a set of managerial-oriented variables of the public sector (i.e. perceived innovation, responsiveness, professionalism, organizational politics, leadership and vision, ethics and morality). The study’s findings indicate that various aspects of bureaucracy and democracy differ across countries and that democratic longevity may be a good explanation for these differences.