Structuring the basis for performance measurement in a cancer network. An explorative analysis

Abstract

This paper aims to address the topic of performance measurement in the healthcare industry by exploring the comprehension of the effects of dramatic and seamless digital evolution on the context itself. Our study aims to open new avenues of research hinged on three main topics: the digital transformation of the healthcare industry, the use of a digital platform in cancer networks, and the basis for structuring key performance indicators to monitor healthcare performance in the cancer networks effectively. The results shed light on the key role of digital platforms in KPIs constructions to assess healthcare performance. By exploring and merging the mentioned topics, we build a conceptual framework about the possible drivers for measuring healthcare performance, leading to the provision of instant care with a high degree of preventive capacity and decreasing costs. Our conceptual study could be useful for policymakers, practitioners, and academics interested in this area. From a theoretical point of view, the study offers valuable insights into two main fields: digital transformation in healthcare and performance measurement. It is a valuable tool for healthcare managers to redefine strategies based on patients. Additionally, it emphasizes the importance of institutions’ contributions to promoting digitization. It is not without limits. The results can be context-sensitive. Future research can extend the analysis to compare results in different countries making results generalizable.