Multi-State Survey of Support Brokers in Cash and Counseling Programs

Abstract

The purpose of this study is to learn how support brokers (program counselors) carry out and are prepared for their roles in participant-directed programs. More specifically, this study looks at support brokers’ self-perceived roles, training, educational backgrounds, and how well they feel they are prepared for their jobs with Cash and Counseling programs. This study involves two phases of data collection. First, a 20-item survey was sent electronically to support brokers in three states ( n = 138) in 2011. Descriptive statistics and t tests were used for the analysis. The second phase involves follow-up telephone interviews ( n = 15) with a convenience sample who agreed to participate. Results showed an inconsistency in role definitions and types of training between and within individual states. Moreover, educational backgrounds had a significant influence on the level of support brokers’ perceived preparedness for given tasks. Finally, this study identifies areas that support brokers believe will help improve their performance.