Managing Service Organizations: Does Having a “Thing” Make a Difference?
Author:
Affiliation:
1. William F. Harrah College of Hotel Administration, University of Nevada, Las Vegas, NV 89154-6023, USA,
2. College of Business Administration, University of Central Florida, Orlando, FL 32816, USA,
Abstract
Publisher
SAGE Publications
Subject
Strategy and Management,Finance
Link
http://journals.sagepub.com/doi/pdf/10.1177/014920630202800309
Reference121 articles.
1. Emotional Labor in Service Roles: The Influence of Identity
2. The Sweet Smell of... Helping: Effects of Pleasant Ambient Fragrance on Prosocial Behavior in Shopping Malls
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