Developing organisational excellence: Applying benchmarking for guiding and measuring police agency performance – Abu Dhabi Police case study

Abstract

The process of developing organisational excellence requires identifying benchmarks and a model or framework to guide the operationalisation of an organisation's aspirations. Developing evidence through application of strategies to meet benchmark criteria requires commitment at all levels of an organisation to demonstrate a sustained quality level of achievement through continuous improvement to standards of excellence. This article presents the process and outcomes for a police organisation (Abu Dhabi Police [ADP]) utilising the European Foundation for Quality Management (EfQM) criteria to guide development and measurement of organisational excellence. In 2021 ADP were awarded a 6 Star Global Award from the EfQM. This case study explores the extent to which EfQM is an effective framework for organisational excellence in policing.