‘I’ve seen this on CSI’: Criminal investigators' perceptions about the management of public expectations in the field

Abstract

Police perceptions as to the influence of CSI and similar forensic and/or police procedural television programs on public expectations of the investigative process in the field is the focus of the present study. Through qualitative interviews with 31 members of Canadian police forces, I explore the question of whether police investigative personnel view media representations of their work as negatively influencing public expectations, thereby creating a source of occupational role strain for police officers. What is revealed is that the majority of investigative personnel interviewed have experienced citizen queries and demands attributed to consumption of unrealistic images of police work in television programs. Where a minority of investigators report feelings of frustration due to the role strain associated with having their expert knowledge and work methods questioned, the majority of those interviewed saw such queries as opportunities for educating the public about the realities of policing.